Overcharged by Diamond Escape for service

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Diamond Escape. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Diamond Escape take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-804A73DF). One of our specialists from our Executive Customer Care will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Lee Customer Satisfaction Coordinator Diamond Escape Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Diamond Escape and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the t-shirt. ComplaintNest Support Team