Hidden fees discovered from Elite-Craft Geelong
Complaint Details
On July 15, 1988, I signed up for Elite-Craft Geelong's return process at their Feesthaven, New Jersey location. I was told that the service would include membership, but after paying $553.33, I discovered this wasn't the case. When I called to resolve this, Mina Z. was unhelpful and refused to address my concerns.
Comments (2)
Christy Kihn
Apr 28, 2025 05:12After my initial complaint, Elite-Craft Geelong contacted me to troubleshoot the tablet. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Margarita Kuhn
May 25, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Elite-Craft Geelong take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-6410BB92). One of our specialists from our Client Satisfaction will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Garcia Account Manager Elite-Craft Geelong Customer Relations
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