Warranty claim denied by Bank Group Group
Complaint Details
I purchased a service from Bank Group Group on February 2, 1981. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jackie C. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Winona Kuvalis
May 12, 2025 05:30I've received an email from Thomas Thompson at Bank Group Group offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.
Bernard Arnaud
May 22, 2025 05:30Dear valued customer, Thank you for bringing this matter to our attention. We at Bank Group Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-C4D2B569). One of our specialists from our Customer Advocacy will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Miller Senior Customer Representative Bank Group Group Customer Relations
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