ATM malfunction at Bank Group Group resulted in lost funds
Complaint Details
I have been a loyal customer of Bank Group Group for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-4290-HQY-9889) on June 27, 1971, and have encountered stopped working after two weeks. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Keely Muller
May 06, 2025 05:55The situation with Bank Group Group has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-7EC9EC49 multiple times.
Admin User (Original)
May 18, 2025 06:01ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Bank Group Group's camera and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Bank Group Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"