Poor customer service experience with Luxury Palace

After speaking with James Martin from the Customer Success at Luxury Palace, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Luxury Palace take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-4427350B). One of our specialists from our Customer Service will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Thompson Customer Service Manager Luxury Palace Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Luxury Palace's t-shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Luxury Palace and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team