Billing dispute with Architecture Specialists

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Architecture Specialists has been much more responsive, though we still haven't reached a satisfactory resolution regarding their delivery service.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Architecture Specialists are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $421.21 Please contact our dedicated resolution team at support@Architecture Specialists.com with your preferred delivery date and time, referencing case number REF-5847C1B5. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Robinson Service Excellence Director Architecture Specialists