Refund refused by Comfort Lodge Destinations

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Comfort Lodge Destinations. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Comfort Lodge Destinations are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $374.28 Please contact our dedicated resolution team at support@Comfort Lodge Destinations.com with your preferred delivery date and time, referencing case number REF-8B2AF218. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Taylor Resolution Center Director Comfort Lodge Destinations