Unresolved issue with Steel Forge Incorporated product

After my initial complaint, Steel Forge Incorporated contacted me to troubleshoot the tablet. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Steel Forge Incorporated are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $290.74 Please contact our dedicated resolution team at support@Steel Forge Incorporated.com with your preferred delivery date and time, referencing case number REF-7DC64857. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Lewis Customer Retention Director Steel Forge Incorporated