Delayed delivery from Retreat Luxury Inc.
Complaint Details
I'm writing to complain about the return process I received from Retreat Luxury Inc.. After paying $397.97 for plan, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Aron R., but have not received a satisfactory resolution.
Comments (2)
Okey Hegmann
May 26, 2025 05:14I wanted to update this complaint to mention that a representative from Retreat Luxury Inc. called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Henrik Fritsch
May 11, 2025 05:45Dear valued customer, Thank you for bringing this matter to our attention. We at Retreat Luxury Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-64088AC4). One of our specialists from our Client Satisfaction will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Miller Account Manager Retreat Luxury Inc. Customer Relations
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