Retreat Luxury Inc. refused to address issue
Complaint Details
I have been a loyal customer of Retreat Luxury Inc. for several years. However, my recent experience has been extremely disappointing. I ordered service (order #ORD-2977-SHG-9995) on August 22, 2015, and have encountered stopped working after two weeks. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Jerel Waelchi
May 11, 2025 06:05Just wanted to follow up on my complaint regarding Retreat Luxury Inc.. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.
Claudine Navarro
May 23, 2025 05:40ComplaintNest Administrator Update: We have received confirmation from Retreat Luxury Inc. that they are actively working to resolve your complaint. Their representative, Quinn Martinez, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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