False promises made by Luxury Mansion International representative

I'm updating my complaint because Luxury Mansion International finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at Luxury Mansion International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $256.77 Please contact our dedicated resolution team at support@Luxury Mansion International.com with your preferred delivery date and time, referencing case number REF-38DC1CFB. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Lee Customer Service Director Luxury Mansion International

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Luxury Mansion International of this issue through multiple channels. They have acknowledged receipt of this complaint on May 8, 2025 and have assigned it reference number REF-38DC1CFB in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team