Unresolved issue with Luxury Mansion International product
Complaint Details
On April 30, 1996, I signed up for Luxury Mansion International's installation service at their Salvatorechester, Nebraska location. I was told that the service would include subscription, but after paying $427.72, I discovered this wasn't the case. When I called to resolve this, Retha E. was unhelpful and refused to address my concerns.
Comments (2)
Izabella Wyman
Apr 28, 2025 05:24I'm updating my complaint because Luxury Mansion International finally contacted me today. They've offered to replace the fitness tracker, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Henrik Fritsch
May 19, 2025 05:28Dear customer, On behalf of Luxury Mansion International, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-097A2663) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Martinez Client Relations Manager Luxury Mansion International
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"