Unresolved issue with Mansion at Silver Puebla product
Complaint Details
I'm writing to complain about the troubleshooting service I received from Mansion at Silver Puebla. After paying $598.78 for solution, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Garry Z., but have not received a satisfactory resolution.
Comments (2)
Jewell Parisian
May 25, 2025 06:03After speaking with Karen Johnson from the Executive Customer Care at Mansion at Silver Puebla, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Henrik Fritsch
May 18, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Mansion at Silver Puebla take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-0781C82B). One of our specialists from our Customer Retention will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Davis Customer Service Manager Mansion at Silver Puebla Customer Relations
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