Hidden fees discovered from Mansion at Silver Puebla

I am writing regarding order #ORD-4377-WCT-7145 placed with Mansion at Silver Puebla on June 9, 1988. I paid $34.83 for product, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Werner E. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4377-WCT-7145 placed with Mansion at Silver Puebla on June 9, 1988. I paid $34.83 for product, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Werner E. and other representatives have not been helpful in resolving this matter.