Quality issues with The Classic Stay Cologne Ltd. product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Classic Stay Cologne Ltd.. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on March 28, 2025. At The Classic Stay Cologne Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $198.84 2. A replacement athletic shoes with an extended warranty 3. A store credit of $198.84 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-11084AAF. We value your business and hope to restore your confidence in our company. Best regards, Joseph Miller Client Relations Manager The Classic Stay Cologne Ltd.

ComplaintNest Administrator Alert: We have noticed that The Classic Stay Cologne Ltd. has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team