Delayed delivery from The Classic Stay Cologne Ltd.
Complaint Details
I'm writing to complain about the delivery service I received from The Classic Stay Cologne Ltd.. After paying $536.16 for package, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Noemy D., but have not received a satisfactory resolution.
Comments (2)

Armand Mueller
May 21, 2025 05:14I'm adding this comment to provide additional information. The formal shoes from The Classic Stay Cologne Ltd. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Clement Doyle
May 20, 2025 05:29Dear customer, On behalf of The Classic Stay Cologne Ltd., I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-76A271C6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Miller Resolution Specialist The Classic Stay Cologne Ltd.
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