Warranty claim denied by Premier Works Alliance Madrid

I want to acknowledge that Premier Works Alliance Madrid has attempted to resolve this issue. However, the solution they're offering (a $357.78 store credit) isn't adequate considering I paid $357.78 for a wireless speaker that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Premier Works Alliance Madrid are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $95.63 Please contact our dedicated resolution team at support@Premier Works Alliance Madrid.com with your preferred delivery date and time, referencing case number REF-D3636814. We truly value your business and appreciate the opportunity to make this right. Best regards, David Young Customer Service Director Premier Works Alliance Madrid