Billing dispute with Tranquil Resort
Complaint Details
I'm writing to complain about the exchange program I received from Tranquil Resort. After paying $904.15 for item, I found that it experienced long delays. I've tried resolving this with your customer service team multiple times, including speaking with Rosalinda G., but have not received a satisfactory resolution.
Comments (2)
Vada O'Conner
May 01, 2025 06:00I want to acknowledge that Tranquil Resort has attempted to resolve this issue. However, the solution they're offering (a $18.39 store credit) isn't adequate considering I paid $18.39 for a handbag that never worked properly.
Nathalie Fouquet
May 24, 2025 05:23ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Tranquil Resort's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Tranquil Resort and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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Complaint Timeline
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Status Update
Status updateStatus changed to "Under Review"