Tranquil Resort refused to address issue

I want to acknowledge that Tranquil Resort has attempted to resolve this issue. However, the solution they're offering (a $165.39 store credit) isn't adequate considering I paid $165.39 for a t-shirt that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Tranquil Resort, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $360.93 to your original payment method 2. Added a $360.93 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-262F3D66 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Avery Davis Customer Experience Specialist Tranquil Resort

ComplaintNest Administrator Update: We have received confirmation from Tranquil Resort that they are actively working to resolve your complaint. Their representative, James Johnson, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team