Delayed delivery from Structures Team LLC

Just wanted to follow up on my complaint regarding Structures Team LLC. I haven't heard anything back yet, and the prepared meal I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Structures Team LLC, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-714CB747) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Harris Support Team Lead Structures Team LLC