Refund refused by Secure & Group
Complaint Details
I want to report a serious concern with Secure & Group's device that I purchased on January 20, 1973 from your Annettefurt, Delaware store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Zoila D., but my issue remains unresolved.
Comments (2)
Mayra Waelchi
May 08, 2025 05:48I wanted to update this complaint to mention that a representative from Secure & Group called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Jaime Perales
May 18, 2025 05:42Dear valued customer, Thank you for your complaint regarding the laptop you purchased on May 10, 2025. At Secure & Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $473.26 2. A replacement laptop with an extended warranty 3. A store credit of $473.26 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-710AAD3A. We value your business and hope to restore your confidence in our company. Best regards, John Rodriguez Customer Success Manager Secure & Group
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