False promises made by Prime Materials Kuching LLC representative

It's now been 4 days since my initial complaint, and Prime Materials Kuching LLC still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.

Dear customer, On behalf of Prime Materials Kuching LLC, I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-5DA9942D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Jones Client Support Executive Prime Materials Kuching LLC

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prime Materials Kuching LLC of this issue through multiple channels. They have acknowledged receipt of this complaint on April 7, 2025 and have assigned it reference number REF-5DA9942D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team