Billing dispute with Works & Products León

The situation with Works & Products León has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-751D8D46 multiple times.

Dear customer, On behalf of Works & Products León, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-751D8D46) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Harris Senior Support Specialist Works & Products León

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Works & Products León of this issue through multiple channels. They have acknowledged receipt of this complaint on April 25, 2025 and have assigned it reference number REF-751D8D46 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team