Poor customer service experience with Works & Products León

After speaking with John Moore from the Customer Retention at Works & Products León, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the smartphone you purchased on May 2, 2025. At Works & Products León, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $254.77 2. A replacement smartphone with an extended warranty 3. A store credit of $254.77 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A6143DAF. We value your business and hope to restore your confidence in our company. Best regards, John Thompson Customer Retention Manager Works & Products León