Unsatisfactory resolution from Bank of Summit LLC

An update to my situation: I've now spoken with three different representatives from Bank of Summit LLC, and each has given me conflicting information about how to resolve the issue with my smartwatch. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at Bank of Summit LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $336.65 Please contact our dedicated resolution team at support@Bank of Summit LLC.com with your preferred delivery date and time, referencing case number REF-BFB26B51. We truly value your business and appreciate the opportunity to make this right. Best regards, James White Customer Experience Director Bank of Summit LLC