Frustrated with Financial Management Woodlands's lack of response

I want to acknowledge that Financial Management Woodlands has attempted to resolve this issue. However, the solution they're offering (a $240.69 store credit) isn't adequate considering I paid $240.69 for a camera that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Financial Management Woodlands are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $275.80 Please contact our dedicated resolution team at support@Financial Management Woodlands.com with your preferred delivery date and time, referencing case number REF-807FD505. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Smith Client Satisfaction Director Financial Management Woodlands