Credit card dispute with Financial Management Woodlands

I appreciate Financial Management Woodlands reaching out, but the solution provided doesn't address my original concern. The replacement laptop has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at Financial Management Woodlands take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-7F64F0CA). One of our specialists from our Customer Experience will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Brown Senior Customer Representative Financial Management Woodlands Customer Relations