Warranty claim denied by Superior Products Ltd.

Just wanted to follow up on my complaint regarding Superior Products Ltd.. I haven't heard anything back yet, and the gaming console I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Superior Products Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $245.21 Please contact our dedicated resolution team at support@Superior Products Ltd..com with your preferred delivery date and time, referencing case number REF-2A3E953A. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Moore Executive Customer Care Director Superior Products Ltd.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Superior Products Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 12, 2025 and have assigned it reference number REF-2A3E953A in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team