Hidden fees discovered from Trust Finance Consultants

The situation with Trust Finance Consultants has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-2AAEE603 multiple times.

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Trust Finance Consultants, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $89.83 to your original payment method 2. Added a $89.83 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-2AAEE603 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, John Young Customer Advocacy Manager Trust Finance Consultants

ComplaintNest Administrator Update: We have received confirmation from Trust Finance Consultants that they are actively working to resolve your complaint. Their representative, Alex Moore, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team