Overcharged by Builders Group for service
Complaint Details
I want to report a serious concern with Builders Group's solution that I purchased on July 15, 2020 from your Bartellville, Nebraska store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Rosalyn R., but my issue remains unresolved.
Comments (2)
Sofia Hirthe
Apr 30, 2025 05:28Just wanted to follow up on my complaint regarding Builders Group. I haven't heard anything back yet, and the furniture set I purchased is still not working correctly. Any assistance would be greatly appreciated.
Clement Doyle
May 16, 2025 05:54Dear valued customer, Thank you for bringing this matter to our attention. We at Builders Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-4FD461CB). One of our specialists from our Executive Customer Care will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Lewis Account Manager Builders Group Customer Relations
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