Builders Group refused to address issue

An update to my situation: I've now spoken with three different representatives from Builders Group, and each has given me conflicting information about how to resolve the issue with my winter coat. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Builders Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-84B18421). One of our specialists from our Quality Assurance will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Rodriguez Resolution Specialist Builders Group Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Builders Group of this issue through multiple channels. They have acknowledged receipt of this complaint on April 8, 2025 and have assigned it reference number REF-84B18421 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team