Misleading advertising by Builders Group

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Builders Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Builders Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-328DE839). One of our specialists from our Client Relations will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Williams Senior Customer Representative Builders Group Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Builders Group of this issue through multiple channels. They have acknowledged receipt of this complaint on April 4, 2025 and have assigned it reference number REF-328DE839 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team