False promises made by Capital Partners Dibba Al-Fujairah Group representative

Just wanted to follow up on my complaint regarding Capital Partners Dibba Al-Fujairah Group. I haven't heard anything back yet, and the smartwatch I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Capital Partners Dibba Al-Fujairah Group, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-2E51055E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Martin Customer Advocacy Manager Capital Partners Dibba Al-Fujairah Group