Unsatisfactory resolution from National Cash Inc.

Insurance Verified Under Review May 25, 2025
National Cash Inc. | Bangladesh | Corene Roob

Complaint Details

I'm writing to complain about the setup assistance I received from National Cash Inc.. After paying $603.55 for package, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Lorenz B., but have not received a satisfactory resolution.

905 views | 3 comments | May 25, 2025 14:36

Comments (3)

Corene Roob

Corene Roob

May 24, 2025 05:43

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, National Cash Inc. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their subscription plan.

Nathalie Fouquet

Nathalie Fouquet

May 16, 2025 05:26

Dear customer, On behalf of National Cash Inc., I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-74367F78) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Anderson Resolution Specialist National Cash Inc.

Jaime Perales

Jaime Perales

May 25, 2025 05:45

ComplaintNest Administrator Note: We have reviewed this complaint against National Cash Inc. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the tablet. ComplaintNest Support Team

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May 25, 2025 Corene Roob

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May 31, 2025 System

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May 31, 2025 System