Unresolved issue with Standard Products product

After my initial complaint, Standard Products contacted me to troubleshoot the smartphone. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Standard Products are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $80.59 Please contact our dedicated resolution team at support@Standard Products.com with your preferred delivery date and time, referencing case number REF-164710E8. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Hall Customer Retention Director Standard Products