Quality issues with Builders Inc product
Complaint Details
I am writing regarding order #ORD-6386-NYX-9588 placed with Builders Inc on May 14, 1983. I paid $555.65 for account, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Flo L. and other representatives have not been helpful in resolving this matter.
Comments (2)
Blanca Glover
May 25, 2025 05:42Just wanted to follow up on my complaint regarding Builders Inc. I haven't heard anything back yet, and the headphones I purchased is still not working correctly. Any assistance would be greatly appreciated.
Nathalie Fouquet
May 19, 2025 05:22Dear customer, On behalf of Builders Inc, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-0699D72F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Taylor Senior Support Specialist Builders Inc
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