Overcharged by SecureSavings for service
Complaint Details
I have been a loyal customer of SecureSavings for several years. However, my recent experience has been extremely disappointing. I ordered item (order #ORD-1586-LGD-1861) on August 1, 2024, and have encountered was promised features that don't exist. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Mia Hudson
May 17, 2025 06:06Thank you for your response, but I'm still not satisfied with the resolution offered. The $449.13 refund only covers part of what I paid for the expedited shipping, and I've had to spend additional money to fix the issues caused.
Silvio Galli
May 15, 2025 06:10Dear customer, On behalf of SecureSavings, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-72A6D73A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Johnson Director of Customer Success SecureSavings
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Status updateStatus changed to "Resolved"