Quality issues with Elite Inn Hospitality Enterprises product
Complaint Details
I want to report a serious concern with Elite Inn Hospitality Enterprises's software that I purchased on April 1, 2013 from your Fredstad, Illinois store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Nickolas Q., but my issue remains unresolved.
Comments (2)
Aurore Denesik
May 24, 2025 05:56I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Elite Inn Hospitality Enterprises. Can someone please provide an update?
Clement Doyle
May 14, 2025 06:02Dear customer, On behalf of Elite Inn Hospitality Enterprises, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-9C156653) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Walker Client Relations Manager Elite Inn Hospitality Enterprises
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