Quality Products Builders refused to address issue

It's now been 7 days since my initial complaint, and Quality Products Builders still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 16, 2025. At Quality Products Builders, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $41.78 2. A replacement wireless speaker with an extended warranty 3. A store credit of $41.78 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B01CCF4F. We value your business and hope to restore your confidence in our company. Best regards, Patricia Moore Client Relations Manager Quality Products Builders

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Quality Products Builders of this issue through multiple channels. They have acknowledged receipt of this complaint on May 2, 2025 and have assigned it reference number REF-B01CCF4F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team