Hidden fees discovered from Accommodations at Serene

Thank you for your response, but I'm still not satisfied with the resolution offered. The $237.99 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on May 21, 2025. At Accommodations at Serene, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $384.14 2. A replacement winter coat with an extended warranty 3. A store credit of $384.14 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-47817658. We value your business and hope to restore your confidence in our company. Best regards, Jordan Johnson Support Operations Manager Accommodations at Serene

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Accommodations at Serene of this issue through multiple channels. They have acknowledged receipt of this complaint on April 21, 2025 and have assigned it reference number REF-47817658 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team