Delayed delivery from Accommodations at Serene
Complaint Details
I want to report a serious concern with Accommodations at Serene's solution that I purchased on November 23, 2023 from your New Lia, Alabama store. The product has was damaged upon delivery despite being advertised as high quality. I've contacted customer service three times and spoken to Alexander G., but my issue remains unresolved.
Comments (2)
Ford Luettgen
May 16, 2025 05:17It's now been 14 days since my initial complaint, and Accommodations at Serene still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.
Admin User
May 21, 2025 05:29Dear customer, On behalf of Accommodations at Serene, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-48338C82) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Hernandez Customer Advocacy Manager Accommodations at Serene
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Status updateStatus changed to "Resolved"