Unresolved issue with Global Factories Inc product

The situation with Global Factories Inc has gotten worse. Now they're claiming I never purchased the maintenance contract, despite me providing the receipt and reference number REF-C48EB27D multiple times.

Dear customer, On behalf of Global Factories Inc, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-C48EB27D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Hernandez Customer Experience Specialist Global Factories Inc

ComplaintNest Administrator Update: We have received confirmation from Global Factories Inc that they are actively working to resolve your complaint. Their representative, John Martinez, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team