Poor customer service experience with Global Factories Inc

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Global Factories Inc has been much more responsive, though we still haven't reached a satisfactory resolution regarding their professional setup.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Global Factories Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $73.92 Please contact our dedicated resolution team at support@Global Factories Inc.com with your preferred delivery date and time, referencing case number REF-48016789. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan White Quality Assurance Director Global Factories Inc

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Global Factories Inc of this issue through multiple channels. They have acknowledged receipt of this complaint on May 19, 2025 and have assigned it reference number REF-48016789 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team