Quality issues with Global Factories Inc product

I want to acknowledge that Global Factories Inc has attempted to resolve this issue. However, the solution they're offering (a $339.51 store credit) isn't adequate considering I paid $339.51 for a television that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Account Manager at Global Factories Inc, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $119.91 to your original payment method 2. Added a $119.91 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-3F37C010 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Sarah Young Account Manager Global Factories Inc

ComplaintNest Administrator Update: We have received confirmation from Global Factories Inc that they are actively working to resolve your complaint. Their representative, Robert Moore, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team