Warranty claim denied by Grand Lodge

I am writing regarding order #ORD-3961-EXJ-5122 placed with Grand Lodge on March 31, 2005. I paid $851.61 for subscription, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Kendrick X. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3961-EXJ-5122 placed with Grand Lodge on March 31, 2005. I paid $851.61 for subscription, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Kendrick X. and other representatives have not been helpful in resolving this matter.