Poor customer service experience with Strong Homes
Complaint Details
I purchased a equipment from Strong Homes on March 15, 1981. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Velda K. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Green Hermiston
May 02, 2025 05:25The situation with Strong Homes has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-8520CC3B multiple times.
Clement Doyle
May 26, 2025 05:33Dear customer, On behalf of Strong Homes, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-8520CC3B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Davis Client Relations Manager Strong Homes
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