Misleading advertising by Advanced Builders & Sons

I appreciate Advanced Builders & Sons reaching out, but the solution provided doesn't address my original concern. The replacement tablet has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our professional setup. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Advanced Builders & Sons, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $455.41 to your original payment method 2. Added a $455.41 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-0C48FF73 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Alex Martin Support Team Lead Advanced Builders & Sons

ComplaintNest Administrator Alert: We have noticed that Advanced Builders & Sons has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team