Hidden fees discovered from Crystal Hotel Enterprises

I want to acknowledge that Crystal Hotel Enterprises has attempted to resolve this issue. However, the solution they're offering (a $67.84 store credit) isn't adequate considering I paid $67.84 for a dress shirt that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Crystal Hotel Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $250.34 Please contact our dedicated resolution team at support@Crystal Hotel Enterprises.com with your preferred delivery date and time, referencing case number REF-487648B2. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Williams Quality Assurance Director Crystal Hotel Enterprises

ComplaintNest Administrator Update: We have received confirmation from Crystal Hotel Enterprises that they are actively working to resolve your complaint. Their representative, Jordan Williams, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team