Frustrated with Mansion Services's lack of response
Complaint Details
I have been a loyal customer of Mansion Services for several years. However, my recent experience has been extremely disappointing. I ordered membership (order #ORD-2222-XIG-5471) on April 10, 1993, and have encountered experienced frequent disconnections. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Geo Mitchell
May 02, 2025 05:57Just wanted to follow up on my complaint regarding Mansion Services. I haven't heard anything back yet, and the winter coat I purchased is still not working correctly. Any assistance would be greatly appreciated.
Eunice Watsica
May 19, 2025 05:56Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 4, 2025. At Mansion Services, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $444.59 2. A replacement dress shirt with an extended warranty 3. A store credit of $444.59 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-468CBAC0. We value your business and hope to restore your confidence in our company. Best regards, Robert Williams Technical Support Manager Mansion Services
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Status updateStatus changed to "Resolved"