Overcharged by Mansion Services for service

Thank you for your response, but I'm still not satisfied with the resolution offered. The $397.86 refund only covers part of what I paid for the premium membership, and I've had to spend additional money to fix the issues caused.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Relations Manager at Mansion Services, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $128.46 to your original payment method 2. Added a $128.46 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-F2A58D53 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Elizabeth Taylor Client Relations Manager Mansion Services

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Mansion Services of this issue through multiple channels. They have acknowledged receipt of this complaint on April 15, 2025 and have assigned it reference number REF-F2A58D53 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team